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The following frequently asked questions are designed to provide our patient with a better understanding of the healthcare matters.


For any other queries, please contact us for more information. We would be glad to assist you further.

Frequently Asked Questions (FAQs)

FAQ for Health Screening

Why health screening is important?

Health screening enables you to find out if you have a particular disease or condition such as cancer, heart disease, diabetes or high blood pressure even if you do not have any symptoms and/or signs of disease.

Early detection with proper medical guidance, followed by treatment and good control of the condition can result in better outcomes.

Can I eat or drink anything before these screenings?

No. Fasting ensures accurate blood specimen tests for glucose and cholesterol level. Only plain water is allowed prior to the screening.

You may refer to Health Screening page to know more about our packages and preparation instructions.

What is stool test?

Stool test is a stool analysis tested for traces of blood and colon cancer. It will also help to diagnose other conditions which are affecting the digestive health.

Can I do my screening if I am having my menstruation?

Blood test is alright. For ladies who are having menstruation, it is advisable to do urine test and stool test after your period and return the specimens in a seal container to our clinic.

If you wish to continue with both tests, the result may not be accurate as there may be trace of blood cells reported in your report.

Please ensure you are not having your menstruation if you are doing pap smear.

You may refer to Health Screening page to know more about our packages and preparation instruction.

Do you provide packages with pre & post consultation with doctor?

Yes, our premium HSC plus and D package provides pre-consultation and post review, height and weight and vital signs measurement.

Our basic package price does not include pre and post review consultation. If you wish to review your blood test screening report, please take note that review consultation fee will be levied accordingly. The basic HSA, HSB and HSC are no frills package that allow patient to have an option to decide whether to review the report at their convenience.

What happen when a problem is identified?

On event of abnormalities being identified in your screening results, our clinic will contact you immediately.

If I’m unable to fast for 8hrs will the result be affected?

Yes, your result will be affected especially for cholesterol and glucose profile.

If I’m a diabetic patient, do I need to fast?

Yes, you still need to fast and skip your diabetic medication till the screening is over.

What is resting ECG test?

The resting ECG test assesses the electrical activity of the heart and diagnoses conditions such as ischaemic heart disease.

How often should I go for health screening?

Health screening should be done yearly or every two years if you are aged above 40 years old or with risk factors such as:

  • Family history of chronic disease
  • Overweight, unhealthy eating and/or poor diet
  • Hectic and stressful lifestyle
  • Work in high risk environment exposing to chemicals and toxins
  • Unintentional weight loss of more than 3kg within a short time frame
  • Have not done any health screening before

What are the payment mode available?

Payment can be made by Cash, NETS, VISA, MASTER and AMEX.

What are the screening packages available?

We have a range of packages that is specially designed by our doctors for your health screening needs which is cater to your age and budget.

You may refer to Health Screening page to know more about our packages.

FAQ for Cervical Vaccines

Does Cervical Cancer run in families?

Maybe. Cervical Cancer might be hereditary.

Does the vaccination offer lifetime protection?

Not at this moment. The long term efficacy of the vaccine is still under evaluation and research.

What is the vaccination schedule like?

For Gardasil, the schedule is at 0,2,6 month.

For Cervarix, the schedule is at 0,1,6 month.

Any side effects of the vaccine?

Minimal side effects such as pain, swelling and redness at the site of the injection and generalised reactions such as fever are some of the common side effects. The two vaccines have been approved as safe and effective by Health Science Authority of Singapore.

Do I still need to do Pap smears test if I have had the vaccine?

Yes, you are still recommended to go for your pap smear once every three year.

About 30% cervical cancer cases are caused by HPV sub-types which the vaccine does not protect against. In other words, the vaccines do not protect against ALL cancer-causing HPV sub-types.

Can Medisave be used to pay for cervical cancer vaccination?

Yes, ladies age 9 to 26 can use their medisave account to pay for the above vaccine.

Why is it important to vaccinate boys with HPV vaccine?

Gardasil vaccine can be given to boys as young as 9 years old to men up to 26 years old for prevention of genital warts, penis and rectum cancer.

How safe is the HPV vaccine during pregnancy?

This vaccine is not recommended for pregnant females.

FAQ for Child Vaccination

What are the document needed for childhood vaccination?

Parents who wish to use their baby bonus and Medisave accounts to pay for the childhood vaccination package are required to bring the following documents during their first visit for authentication purposes:-

  • NRIC of both parents
  • Birth certificate of the baby
  • ATM card
  • Baby Health Booklet

Is it normal for a child to develop rashes and fever after vaccination?

Some vaccines will develop some possible side effects after the vaccination:

  • Pain, redness or swelling at the site of the vaccination.
  • Slight fever, tiredness or poor appetite.
  • A mild rash (that lasts for two days) may occur 5 to 12 days after the MMR (Measles, Mumps and Rubella) vaccination.

What should I do if my child misses his/her vaccination schedule?

In the case that you have missed some scheduled vaccinations for your child due to medical reasons or overseas holidays, your child may be unprotected during that time. However, it is safe and advisable to continue the vaccinations as soon as possible.

My child has already received his first vaccine from other GP clinic. Can we still sign up your vaccination package?

Yes, we are able to customise the package for your child and pro-rate the payment accordingly.

What is development assessment?  Is this assessment included in the package?

A development assessment is a structured evaluation of your child's development based on his/her physical, language, intellectual, social, and emotional well-being. This assessment will be tailored to your child's age and suspected problem or delay.

Our vaccine package includes the price for simple vaccine consultation, child development assessment and immunisation report.

What are 5-in-1 and 6-in-1 vaccines?

The 5-in-1 injection combines vaccines against Diphtheria/Pertussis/Tetanus (DPT), Polio and Haemophilus Influenzae type B (Hib) in 1 injection.

The 6-in-1 injection combines vaccines against Diphtheria/Pertussis/Tetanus (DPT), Polio, Haemophilus Influenzae type B (Hib) and Hepatitis B in 1 injection.

FAQ for Teleconsultation

Who is eligible for Video Consultation Service?

All the existing patients and new patients of Etern Medical under private, corporate partners or government programs are eligible for non-emergency consultations.

Who is suitable to use the Video-consultation service?

Patient with simple conditions that do not need physical examination or further testing for management.

Patients who are generally well and only has minor symptoms that does not need much medication but require medical rest. (E.g., Headache, Body ache, Backache etc.)

Patients who have minor illnesses that they have experienced before and requires only some simple medicines that they have taken before. E.g.:

  • Allergic reactions (mild)
  • Arthritis
  • Constipation
  • Flu / URTI
  • Gastroenteritis (Diarrhoea / Vomiting)
  • Headaches and migraines (Excluding new onset)
  • Insect bites
  • Minor lacerations, bruises and contusions
  • Muscle strains and sprains
  • Rashes / Skin infections
  • Sinus infections
  • Sore throat
  • Urinary tract infection (UTI)

Chronic Conditions

  • Diabetes
  • Hypertension
  • Hyperlipidemia
  • Other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

Existing chronic condition patient who are well and require a simple consult and continuation of the same medications.

Is there any age limitation for Video-consultation?

YES. Video-consult is limit to age 16 years old and above. Age 16 and below, need to be accompanied by an adult age above 21 years old, throughout the whole Video-consult.

What medical condition is not suitable for video-consult services?

Generally, patients require emergency medical attention are not suitable for video-consultation services.

Patients with uncontrollable chronic conditions or mental health issues are advised against using video-consultation.

The symptoms listed below are also considered unsuitable for video-consultation, and may require immediate medical attention at the Accident & Emergency department of the nearest hospital:

  • Acute or severe chest pain
  • Actively bleeding or deep wounds or lacerations
  • Breathlessness
  • Convulsions or seizures
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, and limb weakness
  • Persistent vomiting
  • Severe abdominal pain
  • Severe headache or giddiness
  • Sudden onset numbness, weakness or slurred speech
  • Sudden loss of vision

Are there any preparations that need to be done prior to my Video-consult appointment?

You will need to download Zoom or Skype, or WhatsApp call in-order to start a video-consult.

Where possible and relevant, you should take photographs of your condition, e.g. infection, skin problem or wound, recent medical records and/or latest laboratory results. Email your image via our email address to the clinic email prior to your video consultation for your doctor’s review.

Where available and medically appropriate, we would recommend having the following equipment on hand for use during the consultation:

  • thermometer.
  • blood pressure machine.
  • glucometer (for diabetics).
  • weighing scale; or
  • torchlight.

You may also record your vitals before your video consultation and have them ready for your doctor.

You need to verify your Name and Identity or Passport number with your doctor prior the start of your consultation. Have your identity card or passport ready as well.

What are the costs involved?

Our consultation fees are exclusive of GST, practice fee, cost of medication, prescription memo or referral letter and delivery charges (where applicable).

How to make payment?

You can make payment via online payment gateway, Pay now to our clinic UEN number or Paypal.

What if I lose connection during my video-consultation?

1. Our doctor will try to re-connect back to you in the event of disconnection. Or in the event of unable to connect back, the clinic nurse will contact you back shortly.

2. Re-join back the meeting within 3 to 5 min. If you are still unable to connect, please let us know by dropping us an email or call the clinic and our support team will be in touch as soon as possible to assist.

However, we would strongly recommend that you connect to a strong wi-fi connection prior the start of your video-consult to minimize connectivity issues.

Can I choose my doctor?

Patient can inform the clinic which doctor he/she wishes to video-consult with. However, this must be stated clearly when making appointment and subject to the doctor is on duty on the confirmed appointment schedule. Medication will be dispensed from the clinic he was on duty.

Can I get a Medical Certificate?

Yes, you may. However, a medical certificate may not be guarantee after video consultation. Doctor will assess and recommend the best course of treatment which may or may not involve the issuance of a medical certificate. The medical certificate will be in pdf copy and email to you.

There is no doctor’s signature on the digital MC. How do I prove that the digital MC is authentic?

As the digital MC is a computer-generated MC, the doctor’s signature is not required. The doctor’s signature is in the form of his / her name block letters on the digital MC together with the doctor’s MCR number. If you need further clarification, please call the clinic.

What should I do if I missed my scheduled Video-consult appointment?

If you missed your scheduled appointment, you may call the clinic phone and the nurses will be able to assist you to rearrange another suitable appointment time.

FAQ for Skin Prick Test

What is a Skin Prick Test?

A skin prick test is as simple as pricking your skin and inserting a small amount of substance and checks for immediate allergic reactions. It is usually within 20 minutes and is usually done to identify allergies to pollen, mold, pet dander, dust mites and foods. It is usually performed on the forearm and upper back.

What happens during a Skin Prick Test?

During a Skin Prick Test, the test site will be sanitized with alcohol. Small marks on your skin will be drawn and a drop of allergen extract will be applied next to each marking. A lancet will then be used to prick the extracts into the skin’s surface. A new lancet will be used for each allergen. Within 20 minutes, your skin will be observed for signs of allergic reactions. If you are allergic to one of the allergens tested, a raised, red, itchy bump known as a wheal will develop on your skin. The bump’s size will be measured and recorded. Lastly, your skin will be cleaned with alcohol to remove the marks.

Is Skin Prick Test Painful?

It is usually not painful. Skin Prick Test uses lancets that barely penetrate the skin’s surface. It doesn’t cause bleeding and it won’t feel more than a mild, momentary discomfort.

How do I prepare for the Skin Prick Test?

Do tell your doctor about all the medicines that you’re currently taking as some medications can interfere with the results of the Skin Prick Test.

You are advised to avoid taking these certain medications for up to 10 days. Medications that can interfere with skin tests include:

Antihistamines such as hydroxyzine, loratadine, chlorpheniramine and cetirizine

Tricyclic antidepressants such as nortriptyline and desipramine

Some Heartburn medications such as cimetidine and ranitidine

Is Skin Prick Test safe?

Usually, the most common side effect of the Skin Prick Test is raised, red, itchy bumps known as wheals. It is rare that a severe immediate allergic reaction happens, but rest assured as the skin prick test will only be performed at our clinic where appropriate emergency equipment and medications are available.

However, in some circumstances, Skin Prick Tests aren’t recommended. You may be advised against Skin Prick Test if you:

  • Have ever had a severe allergic reaction, known as anaphylaxis
  • Take medications that could affect the test results, but it is not recommended that you discontinue the medications just for the Skin Prick Test
  • Have severe eczema or psoriasis that affects large areas of skin on your arms and back.

In such cases, a blood test may be for you.

FAQ for Allergy Blood Test

How do you test for allergy with a blood test?

A blood test can be done to measure your immune system’s response to specific foods by measuring the level of immunoglobulin (IgE) which is an antibody. A blood sample will be taken from you and sent to a laboratory, where different foods can be tested.

People with food allergy may manifest as lip swelling, rash and hives, vomiting, stomach pain and diarrhoea after indigestion. Those with history of drug allergy, allergic sinusitis, asthma or skin sensitivity are more likely to develop food allergy.

Do make an appointment online to start getting tested and start managing your allergy.

Why do I need an allergy blood test?

Your health care provider may order allergy testing if you have symptoms of an allergy. These include:

  • Stuffy or runny nose
  • Sneezing
  • Itchy, watery eyes
  • Hives (a rash with raised red patches)
  • Diarrhea
  • Vomiting
  • Shortness of breath
  • Coughing
  • Wheezing

Will I need to do anything to prepare for the test?

You don't need any special preparations for an allergy blood test.

Are there any risks to the test?

There is very little risk to having an allergy blood test. You may have slight pain or bruising at the spot where the needle was put in, but most symptoms go away quickly.

I have eczema. Can I do the allergy test?


Eczema is frequently associated with other allergic conditions such as asthma, hay fever, and food allergy. Children whose parents suffer from asthma and/or various allergies are more likely to develop eczema than those whose parents have no history of allergic diseases.

The following are some of the common factors or phenomena that can trigger a worsening of eczema:

  • Pollen, mould, dust mites, animals, and certain foods (for those allergic to them)
  • Cold and dry air
  • Colds or the flu
  • Skin contact with irritating chemicals
  • Skin contact with rough materials such as wool
  • Experiencing of intense emotions such as stress
  • Fragrances or dyes in skin lotions and soaps

FAQ for STD Screening

Should I get tested for STDs?

STDs have no symptoms for the majority of the time. Getting tested is the only way to ascertain if you have an STD. If you’ve had sexual intercourse in the form of vaginal, anal or oral, do speak to a doctor or nurse about getting tested.

What are some symptoms of an STD?

  • Different forms of STDs can manifest different symptoms. They include:
  • Sores, bumps on and around your genitals, thighs, or butt cheeks.
  • Suspicious discharge from your penis or vagina
  • Burning sensation felt when peeing or having to pee a lot
  • Itching, pain, irritation, swelling felt in your penis, vagina, vulva or anus.
  • Flu-like symptoms such as fever, body aches, swollen glands and fatigue.

Do STDs cause permanent damage?

STDs can result in permanent damage to you depending on the type of STD and how long it is left untreated. They include:

  • Infertility
  • Painful lesions
  • Intense inflammation
  • Pelvic inflammatory disease in women
  • Neurological issues
  • Blindness
  • Headaches

Moreover, if you’re expecting a child, some STDs can be passed on to the baby. This results in:

  • Miscarriage
  • Stillbirth
  • Severe lifelong physical and neurological issues

What should I do if I find out I have an STD? Can STDs be cured?

Many STDs can be easily cured with proper medication and treatment. After that, you can get on with your life as per normal. Even though some STDs cannot be cured, there are ways to treat your symptoms and prevent you from passing on your STD to anyone you have sexual intercourse with.

What does STD testing involve?

STD testing can be in a form of a urine and/or blood test. It is usually fast and painless. You might also have a swab taken of any parts of your body (such as mouth, genitals) that is painful or showing any other signs of an STD infection

How should I prepare for my STD Screening?

Please refrain from taking your routine morning medication and/or supplements until your blood sample has been taken. You may take them after the test.

No fasting is required for the test.

For urine test – please hold your urine for 2-4 hours

For females – No testing during menstruation

FAQ for COVID-19

Can I go for the Pre-Departure COVID-19 PCR Swab Test even if I’m not travelling? Can I go for a voluntary swab test?

The COVID-19 PCR Swab Test can be conducted for anyone on a voluntary basis, therefore an approval letter is not necessary. However, the cost of the test will not be subsidized by Ministry of Health (MOH).

Can I go for the Pre-Departure COVID-19 PCR Swab Test if I have ARI symptoms? Do I need to pay for it?

Etern Medical Clinics are PHPC accredited. Our doctors will continue to conduct swab test where indicated in the course of seeing patients whom have symptoms that is suggestive of COVID-19 infection. The swab is subsidized by Ministry of Health (MOH).

What is the required testing window for a Pre-Departure COVID 19 PCR Swab Test?

The required testing window is determined based on your flight timing. Your Pre-Departure COVID-19 PCR Swab Test should be conducted at least 48 or 72 hours prior to your flight (whichever is the applicable requirements set out by your country of destination The likelihood of the Pre-Departure COVID-19 PCR Swab Test results not being ready is high if the test is conducted less than 48 hours prior to your flight, hence no Pre-Departure COVID-19 PCR Swab Test will be conducted for any person leaving in less than 48 hours.

Can I go for the Pre-Departure COVID-19 PCR Swab Test without an appointment if I have the necessary documentation?

Making an appointment for your Pre-Departure COVID-19 PCR Swab Test with us is recommended. You can have a Pre-Departure COVID-19 PCR Swab Test on a walk-in basis if you show the necessary documents: - NRIC, Work Pass and Passport - Details of flight (hard or soft copy permitted)

How much does the Pre-Departure COVID-19 PCR Swab Test cost? Are there any additional charges?

The cost of the Pre-Departure COVID-19 PCR Swab Test is indicated below: Flights to China – $200 per test which include serology Flights to other destinations – $160 per test *Prices are before GST There will be no consultation fees or additional charges for the test. However, there may be additional charges should you seek for a doctor’s consultation for other acute conditions or if a medication prescription is issued. Do note that the cost of the Pre-Departure COVID-19 PCR Swab Test cannot be billed to your corporate panel.

Why is my NRIC and Passport needed for the Pre-Departure COVID-19 PCR Swab Test? What about local address and email/ handphone number?

Verification of your physical NRIC and Passport is part of our protocol. Your particulars will be reflected on your results memo. In an event that your test result is positive, your local address and handphone number helps to facilitate contract tracing and is therefore necessary.

What happens after the Pre-Departure COVID-19 PCR Swab Test?

The test takes around 15 minutes to complete. You are advised to reduce contact with others to lower the chance of contracting COVID-19 before the test results are out. We will email the digital health certs and results to you as soon as it is available. In the event that the result is positive or inconclusive, we will contact you via phone. You are not permitted to travel and Ministry of Health will be notified. Please print hardcopies of your result and bring it with you overseas.

What if I want a hard copy of the Pre-Departure COVID-19 PCR Swab Test results?

You may request a hardcopy of the test results at the clinic where you did the swab test at. We will not charge you additional fees.

What if the Pre-Departure COVID-19 PCR Swab Test results fail to be ready on time?

Etern Medical works with authorized laboratory partners appointed by the Ministry of Health (MOH) for the Pre-Departure COVID-19 PCR Swab Tests. Delays may possibly occur in the transport, processing of specimen and in the delivery of the results. Should the results fail to be furnished within 4 hours of your departure due to exigencies of service on the part of Etern Medical and/or our laboratory partners, a full refund will be given. Etern Medical and/or the partner laboratories shall not be held responsible or liable for any claims, damages, losses, expenses, costs and liabilities (including but not limited to, any direct or indirect damages for costs, loss of income, revenue or profits, business interruption) resulting or arising directly or indirectly from your use of our test services. The terms and conditions of our Pre-Departure COVID-19 PCR Swab Test service will be shared with you during the point of registration for your review and acceptance before the test commences.

What if I need additional memos apart from the standard memos for the Pre-Departure COVID-19 Swab Test results?

Etern Medical will provide the standardized Pre-Departure COVID-19 PCR Swab Test digital health certificate and hard copy of memo as guided by the Ministry of Health (MOH). It is not part of our routine to raise additional memos relating to pre-departure swab tests. However, should you need any additional memos, do raise them to our staff prior to the Pre-Departure COVID-19 Swab Test. Additional memo like fit to travel certification is subject to the type of request and/or additional charges.

What if the Pre-Departure COVID-19 PCR Swab Test result is positive?

If your Pre-Departure COVID-19 PCR Swab Test result return as positive, we are unable to issue a memo for fitness to travel. We will contact you to make arrangements for an urgent referral to NCID for subsequent care and management for your COVID-19 infection.

What if the Pre-Departure COVID-19 PCR Swab Test result is inconclusive?

If your result happened to return as inconclusive, a repeat test may be conducted but do note that it is chargeable. Should this result affect your departure, Etern and/or the appointed laboratories vendor(s) shall not be held responsible or liable for any claims, damages, losses, expenses, costs or liabilities.

FAQ for Body Composite Analysis Screening

How should I prepare for my InBody Assessment?

Before you come for your InBody Assessment, here are some of the considerations that you can follow to ensure accurate results: 1. Abstain from eating or drinking (except water) 3-4 hours prior to the assessment. 2. If necessary, feel free to bring food and drinks for your consumption after the body composition test. 3. Refrain from drinking alcohol or caffeinated drinks 12 hours prior to the assessment. 4. Do not partake in any excessive physical activity 24 hours prior to the assessment. 5. You can take your medications on the day of the assessment. 6. Do dress in comfortable clothing for the assessment, for example: - T-Shirt, Track pants, Sport Shorts, Sweatpants - Running, walking shoes

What can a composition analyser accomplish?

The composition analyser can give you an accurate reading of fat versus muscle tissue. It is able to do this by segmenting the human body into 5 zones. It can gauge an individual’s health and help adjust their exercise or activity focuses accordingly.

Can I measure my water content during menstruation?

It is not recommended. During menstruation, females experience changes in body water. As a result, measurement errors may occur.

Who should not be tested with Inbody?

Individuals with implanted defibrillators or pacemakers or other metallic supports are not recommended. Depending on which part of the body is scanned, women who are menstruating – the results will not be accurate due to the subtle changes in their body water. Pregnant women – Although pregnant women have been tested for their nutritional status and water balance, some of the results may not be as accurate due to the changes in water content for pregnant women.

How often should I do an InBody scan?

The frequency depends on each facility and program. It is recommended by InBody to do testing every 2-4 weeks.

How does alcohol affect InBody scan?

Drinking alcohol prior to the InBody scan is strongly discouraged as alcohol will affect the body composition. Therefore, the results of the scan might turn out to be inaccurate.

FAQ for Antigen Rapid Test

How is Antigen Rapid Test (ART) different from Polymerase Chain Reaction (PCR) Swab Test?

Antigen test is a point of care test. This test detects protein fragments specific to the Coronavirus. It can be done instantly and the turnaround time for the result is within 20-30 minutes whereas PCR test. PCR testing is for SARS-CoV-2 detection. This test actually detects RNA that is specific to the virus and can detect the virus within days of infection, even those who have no symptoms. The turnaround time of the results takes around 24 hours to 48 hours.

What does a false negative or false positive mean?

In those who don’t have symptoms, the false negative rate — meaning my test is negative but I actually have the disease — can be as high as 50%. This can have tremendous consequences as we try to contain the spread of COVID-19. False positive results means you are tested positive but you do not really have the disease.

What if I have a negative rapid test but still have symptoms?

Current recommendation is to have a confirmation test performed (the PCR test) if you still have symptoms and have had a negative rapid test. This is especially true if you’ve had a high-risk exposure. A high risk exposure is considered more than 15 minutes of contact with a COVID-positive individual in a 24-hour period and you have been within 6 feet of this individual.

Is the Antigen Rapid Test (ART) painful?

ART involves using a nasal swab from the lower part of the nose and should not be uncomfortable.

Can I have a hard copy of the Antigen Rapid Testing (ART) results?

Yes, you may request for a hardcopy of the ART results free of charge at our clinic.

Is there any consultation fee charged to the test?

There will be no consultation fees or additional charges for the service. However, if you are consulting for other medical conditions, you will be billed accordingly.

What if the result is inconclusive?

If your Antigen Rapid Test (ART) result turned out inconclusive, a repeat test will be conducted on the spot.