FAQ

Teleconsult is for patients that have any simple non-assessment ailments such as:

1. Patients with simple conditions that do not need physical examination or further testing for management.
   

2. Patients who are generally well and only has minor symptoms that doesn’t need much medication but require medical rest. (E.g., Headache, Body ache, Back pain, etc.)
   

3. Patients who have minor illnesses that they have prior experience of and requires only some simple medications that they have taken before.
   

4. Patients with existing chronic condition who are well and require a simple consultation and refill of the same medications.

Patients with uncontrolled chronic conditions or mental health concerns are advised against using teleconsultation.

Symptoms listed below are also considered unsuitable for teleconsult, and may require immediate medical attention at the Accident & Emergency department of the nearest hospital:

• Acute or severe chest pain

• Actively bleeding or deep wounds or lacerations

• Breathlessness

• Convulsions or seizures

• Fainting spells, presyncope or syncope

• Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, and limb weakness

• Persistent vomiting

• Severe abdominal pain

• Severe headache or giddiness

• Sudden onset numbness, weakness or slurred speech

• Sudden loss of vision

Yes. Teleconsult is limited to patients aged 16 years and above. Patients who are aged 16 and below shall be accompanied by an adult throughout the whole teleconsult.

1. Ensure that you have the WhatsApp Messenger application downloaded in your phone and logged in.
   

2. Where possible and relevant, have photographs of your condition, e.g. infection, skin problem or wound, recent medical records and/or latest laboratory results. Do send the relevant images through WhatsApp Messenger to the clinic’s mobile phone number before commencing the teleconsultation to facilitate the doctor’s review.
   

3. Where available and medically appropriate, it is strongly recommended to be prepared with the following equipment on hand during the teleconsultation: - Thermometer - Blood pressure machine - Glucometer (for diabetic patients) - Weighing scale - Torchlight
   

4. You may record your vitals before your teleconsultation and have them ready for your doctor.
   

5. Be ready to verify your name and identity or passport number with your doctor before commencing the teleconsultation. Do have your identity card or passport ready on hand as well.

Our consultation fees are exclusive of GST, the cost of medication, and any additional charges such as memos or referral letters, as well as administrative and delivery fees (where applicable).

At the end of your teleconsultation, you will be issued an itemized invoice detailing the total charges incurred, which will include the following:

1. Consultation fees

2. GST

3. Cost of medication (if applicable)

4. Memo or referral letter (if applicable)

5. Administrative charges

6. Delivery charges (if applicable).

Our doctor will give you a return call if the connection is lost during the teleconsult. Should there be any technical difficulties and a re-connection is not possible, our clinic nurse will contact you again shortly. However, we would strongly recommend that the signal strength of the mobile data or Wi-Fi connection is stable before starting the teleconsult. This would help to minimize connectivity issues.

Patient can inform the clinic his/her preferred doctor. However, this must be clearly stated during appointment booking and is still further subjected to the availability of the preferred doctor. The medications will be dispensed from the clinic the doctor is currently stationed at.

Yes, you may request. However, a medical certificate is not always guaranteed. The doctor will assess and recommend the best course of treatment which may or may not involve the issuance of a medical certificate. The medical certificate can be retrieved either via the eHealthAssist (eHA) app or emailed to you in PDF format or you may also opt for self-collection for the hardcopy medical certificate at the clinic premises.

Yes, you may request. This is however subjected to the doctor’s assessment & management of the condition, which may or may not include the exact medical prescription that you have requested. Do note that an additional charge of $15 for a medical prescription letter applies.

As the digital MC is a computer-generated MC, the doctor’s signature is not required. The doctor’s signature is in the form of his / her name block letters on the digital MC together with the doctor’s MCR number. If you need further clarification, please call the clinic.

If you missed your scheduled appointment, you may call the clinic phone or send a WhatsApp message to the respective clinic mobile number and the nurses will be able to assist you.