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Patient Compliments

At Etern Medical, we strive to provide quality service and patient care to all our patients at all times.

Here are some of the positive compliments received from our patients at our different branches through our in-house patient survey.

Patient Compliments

Punggol MRT

Doctor


Dr Kwong Seh Meng is very caring doc as I never expected him to ask me about my existing condition which I am not seeing him for today visit.
9/10/2019 19:16:43
Doctor is very friendly and informative. Will visit the clinic again.
8/5/2019 15:13:13
special thanks to Dr lam for giving best advice and helping us to register my Daughter name in MOM.
7/18/2019 21:17:17 Doctor Lam is very patient with children. He will examine them carefully and listens for the symptoms carefully. Thank you for being such a dedicated doctor. Nurse Ying Ying and Gina are very courteous and diligent too. They serve patients with their best care and concern.
6/27/2019 9:30:12 Dr lye is very approachable.
6/12/2019 11:07:07 As always, Dr Lam is thoughtful and caring. Thanks very much. The nurse Rina was also very caring in handling my son. Thanks very much.
6/6/2019 14:51:46 Dr. Lam is very professional and caring doctor. Thanks Doc. 5/14/2019 16:17:35 Doctor is very polite. 4/29/2019 12:44:22 Locum doctor very nice. 4/24/2019 20:51:22 Dr Tan is very friendly and professional. 4/12/2019 16:49:15 Very good and emphatic doctor. Thank you. 3/28/2019 14:34:58 Locum doctor very detailed and friendly. Keep it up! 3/20/2019 19:43:30 Dr is very patient and kind! Hope to see him again! 3/15/2019 20:27:03 Very detailed and friendly doctor. 3/5/2019 12:56:22 Dr Lam is very kind. 2/21/2019 15:18:20 Thanks Dr Lam! 2/15/2019 11:02:28 Consultation was very thorough and waiting time was good. 2/13/2019 19:58:48 Good doctor and good service very fast. 2/1/2019 10:46:27 Dr Locum is very accommodating and professional. Thank you. 1/31/2019 20:21:50 Doctor is friendly and detailed in explanation. 1/23/2019 12:41:39 The doctor is very reassuring. 1/1/2019 10:31:08 Good Explanation. Dr lam is very concerning and thoughtful. 09/08/2018 10:39:38 Best clinic in the neighbourhood.
12/06/2018 14:12:04 Doctor Lam is knowledgeable and very detailed and concern about my condition and gave clear explanations. Nurses at counter are friendly and efficient. GOOD JOB.
26/04/2018 09:27:39 Dr Kwong is friendly and detailed in diagnosis.
20/04/2018 21:12:06 The doctor is very friendly and so are the nurses. Great service!
28/03/2018 10:03:33 Dr Lam is very detailed.
18/03/2018 09:10:18 Good service and good doctor.
28/02/2018 15:19:43 Very professional doctor.
14/02/2018 14:49:47 Doctor Lye and nurses of Etern are awesome.
12/02/2018 21:05:17 This is the best doctor I saw, thank you very much. I am also going to post this clinic that you help us, thank you.
22/01/2018 21:15:38 Doctor is too good and friendly.
16/01/2018 14:52:51 Best clinic in Punggol. Highly recommended. Dr Lam is very kid friendly. Thank you.
15/01/2018 16:05:21 Best doctor in Punggol. Best clinic with courteous staff.
08/01/2018 16:42:20




Nurses


Good service 30/10/2019 20:35:15 Veri good an friendly service 18/11/2019 15:03:01 Well done to cj and gina
10/30/2019 20:25:58 Gina, clear in giving explaination for medicine.
10/30/2019 15:38:11 Reception also very courteous, thanks.
10/7/2019 12:24:26 Gina was very caring.
8/13/2019 9:42:34
Doc is able to explained patient concerns. Staff Ying is very nice to accompany my toddler when I went out of clinic to draw money.
7/26/2019 9:13:39 Nice staffs. Went the star mile to let my Son see doctor even after closing time. Thank u
7/25/2019 21:36:30 Nurses are very polite.
7/18/2019 14:34:49 Rina explain medicine very detailed, good service. Rina and Gina thumb up.
7/15/2019 9:44:09 Thanks doc for the usual warm attention. Thanks Ying Ying for the thoughtful attention to our needs.
6/27/2019 11:18:38 I would like to give a compliment to Ms Gina for her fast and efficient response. Keep it up Ms Gina.
6/26/2019 14:09:18 Ying Ying is very patient and detailed. She is able to assist promptly and does her best for patients. Keep up your great effort. Doc Lam is the best doctor in Punggol. He is understanding and listens to the patients and gives excellent advice. Thank you for the dedication in your work.
6/25/2019 10:13:20 YIng Ying is very patient to explain all necessary in very detailed.
6/19/2019 15:45:32 Good Service. 5/24/2019 19:26:06 Friendly & Courteous. 5/22/2019 19:54:17 Fast & Efficient. 5/21/2019 21:03:05 Good service. Like it 5/20/2019 15:42:57 Friendly clinic 5/15/2019 10:41:21 A very friendly service. 5/14/2019 21:42:04 I was served by Ms Gina. Keep up the good work and great smile. Thumb up. 5/2/2019 19:03:01 The nurse will try to double check the medicine! Good! 5/1/2019 10:30:08 Doctor is Very detailed. The lady who drew my blood was very skilful and I don't feel any pain at all. 4/15/2019 20:10:07 Cindy and Samantha and Gina are excellent in their explanation. Great attitude and wonderful service. 3/17/2019 11:53:00 Nurses and doctor are both cheerful in serving patients 3/6/2019 12:20:33 Thank you rina 2/25/2019 20:26:28 Very Detailed. Etern will always be my choice, Nice doctor n staffs 10/09/2018 19:26:51 Friendly & Courteous. Thanks for wonderful service. 28/08/2018 15:49:13 Nurse Ying Ying is very friendly and looks cheerful. Give her 10 likes.
22/08/2018 11:23:59 非常好,谢谢。
11/07/2018 14:53:26 Moon and Rina are very helpful and detailed with the explanation.
04/06/2018 08:54:06 Thanks for great support. Appreciate the patience and courtesy of doctor and staff.
17/05/2018 13:38:11 Dr Lam is really detailed and professional. Denise and Gina are very diligent and patient.
06/05/2018 10:53:29 Doctor & nurses are very caring & helpful. I really appreciate their kind help...
16/04/2018 16:21:14 Feel comfortable with friendly doctor & nurses…
11/04/2018 19:59:38 Gina, Ying Ying and Rina are very caring. They are efficient and know the work very well. Keep up the great work.
27/03/2018 09:12:03 Good staff and superb doctor.
26/03/2018 20:59:52 Awesome team.
17/03/2018 11:27:47 Keep up the great work, thanks.
15/03/2018 11:30:42
Good service every visit.
16/01/2018 10:46:44




Google 5 Star Reviews






The Seletar Mall

Doctor


Very encouraging and nice doctor. Good understanding of patient’s condition. Good solution & explanation as well.
02/10/2019 19:08:19

Today’s interaction with Dr Reginald Tang was good. He is very cheerful and understanding.
21/08/2019 19:17:29 Dr Reginald Tang is very patient and detailed. Thank you.
13/08/2019 20:33:06 The doctor is very professional.
02/08/2019 21:42:39 Recommend to others. Dr Reginald very concern and patient and listen to your problems.
31/07/2019 19:49:03 Dr. Choo is doing good job.
26/07/2019 19:49:18 Dr. Tommie Choo awesome men specialist.
15/07/2019 19:20:30 The doc is super detailed.
11/07/2019 20:10:44 Dr Saifuz is a Super caring Doctor.
24/06/2019 11:56:36 Dr Lye is very knowledgeable and involves patients in the care and treatment. Thanks.
22/06/2019 11:45:24 Dr Saifuz is a very caring doctor. He shows amazing concern towards patients.
10/06/2019 10:48:57 My fav doc in Sengkang.
09/06/2019 10:12:39 Doc was very clear in explaining. Showed very concern and helpful. I’m very happy with his service.
06/06/2019 20:39:23 Both doctor and Nurses are knowledgble.
29/05/2019 12:00:55 Both Dr Saifuz and nurse Adeline was very friendly and helpful.
21/05/2019 09:11:19 Really like Dr Kwong he is very sincere and nice.
21/03/2019 11:47:12
Dr. Saifuz was very professional! Thank you for those nurse assist!
06/03/2019 09:37:26 Dr. Khorsn is doing great job.
17/02/2019 19:58:51 Thank you for the detailed explanation on my condition. I really appreciate it as usually it takes less than 5 minutes to see a doctor for a flu. But today was fruitful. I could understand my condition better and take the necessary precautions. Thank you!
16/02/2019 13:38:29 The most informational and pleasant doctor I’ve been to in years. Thank you Dr Saifuz.
13/02/2019 10:04:41 Dr Lew give a good care to his patient to make sure his patient really get fully recovered appreciate that so much. Thank you.
11/02/2019 12:01:24 Dr Saifuz -Very nice & caring doctor.
23/01/2019 14:24:12 Dr Kwong very straightforward and friendly.
14/01/2019 20:51:15 Dr. Lew knows his profession. Excellent.
25/08/2018 15:07:27 I really like Dr. Kwong. He’s very friendly and I can see that he’s very concern with his patient’s wellness. Thanks doctor. Really appreciate your help.
10/08/2018 14:34:45 Dr Kwong is well trained, knowledgeable & cares for his patients. He educates his patients and his consultation is always insightful!
02/08/2018 14:57:11 Doctor Lye tin Fong is very detail.
21/07/2018 20:10:45 I found Dr Lye Tin Fong a very good doctor in regard to his behaviour towards the patients....am very happy visiting him today.
23/06/2018 21:03:18 I salute the doctor who checked with me. He’s really approachable and caring. Thank you very much. God bless you!
30/05/2018 17:02:54 Dr Saifuz is super friendly and caring :)
08/05/2018 12:55:12 Has always enjoyed consultancy from Dr Saifuz. Extremely detailed, friendly and knowledgeable.
08/05/2018 09:06:00 Regular customer. Dr Lew is good.
11/03/2018 10:31:56 Dr Saifuz was very attentive and caring. He was really concerned on my state.
05/03/2018 09:28:52




Nurses


Keep up the great work 31/10/2019 19:12:09 Very good and friendly service 18/11/2019 15:03:01 Good service 30/10/2019 20:35:15 Reception also very courteous thanks 07/10/2019 12:24:26 The nurse mabel is friendly.
15/09/2019 19:57:35 Hi I am Austin Ng Yong Jun. I like your service.
11/08/2019 13:38:42 Good service. Very satisfy.
02/08/2019 20:45:12 Adeline is a very patient and helpful nurse. Much appreciated.
30/07/2019 11:21:05 Mabel was very helpful.
10/07/2019 21:11:45 Service clinic nurse Mabel was very detailed in explanation during the visit. She’s also very friendly.
10/07/2019 19:13:56 Jessie, a very friendly and helpful staff.
02/07/2019 20:00:13 Very courteous staff Adeline.
01/07/2019 09:50:46 Mabel is very detailed and friendly.
28/06/2019 20:54:58 Jessie is very kind.
25/06/2019 20:58:17 Thank you. Keep it up the good service.
18/06/2019 16:15:11 The Malay nurse is thoughtful.
02/06/2019 19:39:49 Mabel is very nice.
02/06/2019 14:54:37 Mabel is extremely helpful.
19/05/2019 20:20:38
Nice clinic and wonderful staff. Good.
19/05/2019 11:59:00 Jia Yi explaination is clear and very friendly.
12/05/2019 10:11:37 Doctors and Nurses knows their roles well
08/05/2019 11:39:33 Thumbs up for overall service and short consultation waiting time.
05/05/2019 09:28:54 Great service by Shu yuan kind and good.
29/04/2019 12:40:41 Thank you for your help during emergency.
11/04/2019 20:40:51 Nurses were very empathic and they allow priority visit due to lip tearing from plunging into the swimming pool.
10/04/2019 21:13:54 Today all counters staffs very friendly and polite.
31/03/2019 10:09:21
Very clear in the information to the patient.
17/03/2019 14:51:40
Nurses explained the medication for influenza very well. Thumbs up for Mabel.
13/03/2019 20:23:56 Staff name Jeannie is very courteous, keep up a good work.
26/02/2019 09:20:09 Very detailed and helpful.
20/01/2019 15:08:09 Will visit as the service level is good and clear.
08/01/2019 20:37:24 The nurse are very approachable.
08/01/2019 20:33:11 Staff Mei Fang & Mabel are good, and Dr Tan is TLC.
12/08/2018 20:14:58 Marlene was very helpful and reassuring.
06/08/2018 10:49:3 Dr Lye, Shu Yuan, Jovel and Siti are all very polite and friendly.
21/07/2018 21:27:08 Cheers to nurse Mabel for her great service and knowledgeable friendly staff.
24/06/2018 11:06:21 Mabel and Agnes ~ both very helpful and attentive.
10/06/2018 20:41:56 Adel and staffs all very professional.
07/04/2018 11:00:16 I always return because of the excellent service and medical care. Highly recommended!
31/03/2018 19:26:48 Very caring and shows genuine concern for her patients.
23/03/2018 09:38:44 I’m very thankful. Nurse Adeline helped me with my wound. They’ve taken very good care of me. Thank you so much!
05/03/2018 09:28:52 Very nice and friendly nurse. Would like to say thank you to them and god bless.
15/01/2018 09:58:27




Google 5 Star Reviews






Fernvale Palm

Doctor


The doctor really explains very well and very clear. Thank u.
29/10/2019 10:08:11
Dr Lye is amazing as always.
18/10/2019 20:04:10 Dr Nanthini is very helpful and decisive.
25/09/2019 20:20:43 Dr Lew was so very kind, un rushed and helpful .... great with my anxious 6 year old. Staff on front desk great too.
02/09/2019 12:11:29 Very friendly and the counselling is very throughout.
23/05/2019 19:43:57 The doctor was very friendly and cheerful to my child. The experience was pleasant. The frontline were pleasant too.
20/05/2019 09:11:28
Very professional and knowledgeable doctor. Gave good advice to my kids as well.
05/04/2019 10:15:11 Dr Lew is always the best doctor.
20/03/2019 09:38:12 Always very happy with dr Lew and staff.
25/02/2019 19:21:51 Thanks for suggestion given over managing stress.
15/02/2019 20:59:36 Dr Lye educates :)
15/02/2019 10:00:06 Dr Lye has always been helpful and caring with the kids.
11/01/2019 11:21:52 Dr Lye is a very detailed doctor.
04/01/2019 13:04:32 The doctor was very patient and thorough.
24/08/2018 11:16:24 The doctor and staff here are so helpful and friendly.
25/05/2018 11:42:43 Good service serves by Dr Lye Tin Fong and the nurses. Especially doctor Lye.
25/05/2018 09:52:23 Excellent caring.
11/05/2018 18:57:09 Thanks for educating me on prevention & daily healthy diet & habits
23/03/2018 11:54:46 Has been seeing doctors from Etern. Very family orientated. Thank you and keep up the good spirit.
22/02/2018 21:04:40 Very professional.
21/02/2018 10:48:02 The doctor is very friendly and detailed.
08/01/2018 21:24:56 Dr Lye was extremely detailed in his diagnosis and recommendations.
05/01/2018 13:02:45 Very quick and responsive service.
03/01/2018 09:15:15




Nurses


Good explanation to me about my medication.
02/08/2019 11:10:54
Very good professional service from the nurses and doctor.
27/05/2019 21:21:57 The best clinic that I ever come.
13/03/2019 21:39:27
I like the Fernvale palm as they are always pretty fast.
22/02/2019 10:32:35 Jeanie very pleasant. Service with a smile.
08/01/2019 19:28:00 Nice nurse.
21/08/2018 19:44:13 Very polite.
31/07/2018 20:17:41 Lovely nurse serves with smile.
11/07/2018 20:05:06 Great service and friendly staff. Thanks nurse Agnes.
11/07/2018 09:48:06 Very well run clinic caring doctor and staff.
31/05/2018 08:56:22 Very informative and friendly.
18/05/2018 20:09:42 Staff were very polite & helpful.
10/04/2018 18:50:14 Nurses are very kind... well done…
02/03/2018 20:50:17 Good service. Short waiting time.
28/02/2018 18:39:40 The best clinic in SG!!
28/02/2018 09:12:30




Google 5 Star Reviews






Sumang LRT

Doctor


Dr Lye is very friendly & helpful.
7/16/2019 19:28:21
Doctor is friendly and carrying gentle.
6/3/2019 21:01:53 Doc provide good explanation for my sprain ankle.
6/3/2019 9:18:30 Dr Lam is very kind.
5/31/2019 12:57:38 Friendly doctor whom explained illness in details. Friendly clinical assistant whom explain medication in details.
4/24/2019 20:44:08 Friendly & Courteous. 4/24/2019 19:33:37 Clear Explanation. 4/23/2019 19:53:16




Nurses


Well done for the counter staffs and doctor! Thank you. 8/14/2019 20:36:20 Jingyi is very helpful.
7/29/2019 21:05:21 The staff is really nice and friendly!
7/19/2019 19:35:11 Rina and jingyi are very hands on and kind. Rina is very patient and goes the extra mile to help patients to set up the app. Me up your great effort and dedication.
7/5/2019 9:29:29 Samantha and jing yee thumbs up.
7/1/2019 21:04:55 Samantha is very detailed and patient. She is very diligent and helps to assist with patient requests.
7/1/2019 19:08:07 Very happy and satisfy with her service and patience. Keep up the good, work Ms Rina.
6/11/2019 11:40:20 Nice and friendly environment. Thanks. 5/24/2019 10:45:44 I was served by Ms Rina. Excellent service. Thumb up.
5/2/2019 20:31:42 smiley nurse 4/18/2019 20:59:09




Google 5 Star Reviews






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